Orders to the EU will not be subject to any import fees, taxes or duty. We will cover the customs fees for you, so you don't have to

• Orders placed before 12 PM Monday to Friday will be dispatched on the same working day.
• Orders placed on a Friday (after 12 PM), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays).
• You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
• You will receive 4 email notifications and updates regarding the status of your order 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

You'll also need your order number.

Copycat Fragrances,

Unity Business Centre,

26 Roundhay Park,

Leeds,

ENGLAND,

LS7 1AB,

United Kingdom

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@copycatfragrances.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your order number as proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@copycatfragrances.co.uk